How do you select, check the background of and ensure the quality of your cleaners?
We receive around a hundred calls from prospective cleaners every week in response to our advertisements and all applicants are interviewed at our office to ensure their suitability. Any cleaners accepted onto our books are required to provide us with verifiable proof of identification (passport/full UK driving license), proof of address (utility bills or bank statement), immigration status (valid visa + work permit) and proof of experience and reliability (minimum of 2 references from previous employers or clients). We also assess levels of English, spoken and written, test cleaning tasks and give all new applicants in-house training, thus ensuring all our requirements and standards are met. Our clients’ happiness is paramount, therefore our screening process is thorough and only the best get through successfully.
Can I specify the day the cleaner comes?
Of course you can – we aim to be as accommodating as possible..
Who pays the cleaner?
You do. Our regular clients pay their cleaner £8 per hour on the day of work. The remaining £3 (Included VAT) is payable as DS Eco Cleaning’s agency fee, paid in advance at the beginning of each month. Should you require our one-off cleaning service, different rates will apply and you will be billed accordingly.
How long will it take you to find me a cleaner?
Owing to our stringent vetting process, we aim to provide clients with a suitable cleaner within 5 working days. Sometimes it may take a little longer, but we will always discuss the options with you.
What do I do if the cleaner doesn\'t turn up?
In the unlikely event of this happening, call us and we will arrange another cleaner as soon as we can.
What happens if the cleaner can\'t get in or I go away?
We rely on our clients to inform us of holidays, illness, etc. so that we can amend your account accordingly and rearrange cleaning schedules. We also endeavor to keep our clients up-to-date with staff schedules.
What happens if the cleaner lets us down?
This has yet to happen to a client, but we take nothing for granted. If this should ever happen we will resolve the problem as quickly as is humanly possible and ensure you are provided with a more reliable cleaner..
Who is responsible for providing the cleaning equipment and products?
Clients are expected to provide cleaning equipment such as vacuum cleaner, iron etc. Most of our clients like to provide their own cleaning materials, though alternatively and as strong advocates of environmentally-friendly cleaning products, we can supply natural homemade cleaning materials. The hourly charge for cleaning is £11 and £12.00 with cleaning products provided. If you require a one-off cleaning service then DS Eco Cleaning Services will provide all cleaning materials and equipment required.
What happens if I am dissatisfied with the service provided by the cleaner?
We are confident that this will not happen, but should problems arise, we will visit you to discuss where the problem is and we will then make every effort to find a replacement cleaner as soon as possible, normally within 5 working days.
Are there any restrictions placed on the cleaner with regards to what they will clean?
Yes. Our cleaners will not carry out any deep or specialised cleaning of antiques, delicate or valuable items, nor will they carry out exterior window cleaning unless it is on the ground floor.
Is there insurance cover for any damages done by the cleaner?
Clients’ property is covered by our comprehensive public liability insurance policy, a copy of which is available on request. It covers major damage over £100 (e.g. damage to carpets or any objects) but it does not cover bleach spills as all of our cleaners are discouraged from using this product.